Terms of Service

Last updated 12 November 2026

These terms cover the CartWatchman WordPress plugin and CartWatchman Cloud ("the service"), provided by CartWatchman. By creating an account or connecting a site, you agree to them.

1. The service

CartWatchman checks parts of a WooCommerce store such as checkout, payment gateways, orders, scheduled jobs and webhooks, and alerts you when a check fails. The free WordPress plugin works on its own. Cloud plans add outside checks, a dashboard and longer history.

Monitoring reduces risk but cannot catch every failure. Checks run on a schedule, can be blocked by your hosting or security settings, and stop before a real payment unless you turn on test orders. You remain responsible for your store and its backups.

2. Accounts

Keep your login details secure and tell us about any unauthorised use. You must be allowed to monitor every site you connect. One person or business may not create several accounts to get extra free trials.

3. Plans, trial and payment

• New accounts get Pro free for 14 days. No card is needed, and the account moves to the Free plan when the trial ends unless you choose a paid plan.
• Paid plans are billed monthly or yearly in advance through Razorpay. Prices are shown before you pay and include or exclude taxes as stated at checkout.
• You can cancel at any time. Access continues until the end of the period you paid for. Refunds follow our Refund Policy.
• We may change prices for future periods and will tell you at least 30 days before a change affects you.

4. Acceptable use

Do not use the service to test sites you do not control, to overload any system, to break the law, or to try to access other customers' data. We may suspend accounts that do.

5. Your data

You own the data your sites send to the service. We use it only to provide the service, as described in our Privacy Policy. You can disconnect a site at any time, or ask us to delete your account.

6. The plugin licence

The WordPress plugin is licensed under the GNU General Public License v2 or later. These terms do not limit your rights under that licence.

7. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted operation. Local monitoring in the plugin keeps working if the cloud is unavailable. We may improve or change features and will give notice before removing a paid feature.

8. Liability

To the extent the law allows, the service is provided “as is”, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for lost sales, lost profits or indirect losses, including those from a failure the service did not detect.

9. Ending the agreement

You can stop using the service at any time. We may end or suspend access for a serious breach of these terms. After an account is closed, its cloud data is deleted as described in the Privacy Policy.

10. Law and contact

These terms are governed by the laws of India, and courts in India have jurisdiction. Questions? See our contact page.